ISP Manager

Subscriber Management

A Confluent Subscriber Management Solution

Our subscriber Management module provides a guided new way to acquire new and manage existing customers. It provides a 360-Degree view of a customer activity and complete lifecycle of a user.

  • Complete User Life Cycle Management.
  • Account ID based User Credentials.
  • Demographic Field Option.
  • Create|Activate|Suspend|Renew|Archive Users.
  • User Management Based Reports.
  • User My Account.
  • Reduces new customer on boarding time.
  • Manage Compliances – KYC Documents.
  • Viewing usage details for multiple services.
  • Ensure faster response to customer through multiple channels.
  • Ease in running promotional campaigns and offers .
  • Web , Mobile & SMS Alerts to customers on downtime , renewals.

Billing Management

Maximize revenue streams with us

Binary cube support both PrePaid and Post billing. This can be for retail as well as Enterprise Customers . Our system supports Dynamic Rating which helps Services Providers to offer innovative packages and offers. This over- rides the Base Plan , Fall Back Plan , Add On Plan .

  • Data Billing.
  • Peak & Off-peak Billing.
  • Pulse Based Rating.
  • Pre-paid and ISP Post-paid Billing.
  • Customizable Service Invoice Template.
  • Tax, Ancillary and Discount Facility.
  • Currency Converter Facility.
  • Enable Payment Grace Days.
  • Multiple Denomination Voucher Generation.
  • Export/ Import Vouchers in xls and csv format.
  • Ensure faster response to franchisee and their customers through multiple communication channels.
  • Set Expiry Date.
  • Plan & Packages based on geography & franchise.
  • Supports Package Types : Base Plan , Fall Back Plan , Add On Plan.
  • Supports Data Type : FUP , Unlimited.
  • Ensure faster response to customer through multiple channels.
  • Ability to Limit Online Time.
  • Integrated Dashboard View of all franchisee.
  • Eliminates manual processes for managing franchisee’s.
  • Assign Vouchers to Franchise.
  • Automates commission calculation , credits , refunds , recharges and billing.
  • Provides an integrated system to manage and monitor franchisees devices and network.

Plan Management

Resilient Plans with Peering Management

Plan Management helps a Service Provider to manage allocation of Bandwidth in an organised way. Most of the functionality can be managed from solution interface rather than managing from the devices separately.

Authorization: Supports defining which actions are allowed for user or device and it’s privilege level. Accounting: statistics of usage of Internet or information about what was done on equipment. Authentication: Supports PPPoE, MAC Auth, IPoE, Portal Based and Leased Lines.

  • Defining of Packages and Plans.
  • Dynamic Package Rating.
  • Bandwidth Scheduling & Fair Usage Policy.
  • Restrict Users Based on Data and Bandwidth.
  • Burst Mode Management.
  • Individual and Shared Bandwidth Quota.
  • Committed and Burstable Bandwidth.
  • Manage and Control User Upload and Download Speed.
  • Bandwidth Management on the basis of Days & Time.
  • Authorization Logs.
  • Authentication Logs.
  • Accounting Logs.

Inventory Management

Maximize your warehouse efficiency

It allows Service Providers to define Products which can be placed under categories and subcategories for easier management . Helps to manage Inventory and Stock Status at any given point of time. Enables the Service Providers to manage suppliers and order placement with the vendors.

  • Allows creation of Categories & Sub- Categories.
  • Allows to add Vendor Details
  • Product Details and Pricing.
  • Ability to capture details for every product issued or released from the store
  • Manage Contracts and pricing for easy ordering process
  • Ability to manage and view the stock status at branch and franchisee level.

SMS & Email Alerts

Never miss Notifications that are Urgent in nature

This module helps in setting the workflow for informing the concerned team or individuals for smooth handling of Complaints.

  • Integrated with well-known SMS gateways.
  • Click-n-Configure SMS Gateways.
  • Alert users on in-correct login/failure.
  • Complete Email Logs.
  • Facilitates different message templates.
  • Schedule alerts for renewal/package expiry.
  • Manage, Try and Create Facility.
  • Ability to set rules for notification through multiple channels like SMS , Email or Mobile App.
  • Send message at different events – Register/Renew/Login/Logout etc
  • Offers complete log of SMS sent.
  • SMPP Support Event based customizable email templates.
  • Configure Workflows to handle Tickets to be notified to individual or individuals.

Complaint Management

Streamline Complaint Handling and Regulatory Reporting

Complaint Management System is not enough for the Service Providers . Important is to have the facility to analyse the complaints easily . This module helps managers and management team to understand the service quality , level of customer satisfaction and take corrective actions. The Module provides dashboard and analytics on :

  • Complaints registered.
  • Un-resolved Tickets.
  • Top and bottom performing on-field engineers.
  • Region wise tickets opened etc.
  • Establishing and agreeing on the complaint.
  • Quality management during the process.
  • Compensation or reimbursement.
  • More control over communication sent to customers through integrated Rule Based SMS System.